These Terms of Service ("Terms") apply to your access and use of the website, mobile application, and other online products (collectively, the "Rapimove Platform") offered by Rapimove.
By accessing or using the Rapimove Platform, you agree to be bound by all of the terms below. Please review them carefully before you use our services. If you disagree with any part of the terms, you may not use the Rapimove Platform. We reserve the right to change these Terms from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, provide additional notice. Your continued use of the Rapimove Platform after changes are posted will be considered your acceptance of the revised Terms.
When you create an account, you must provide information that is accurate, current, and complete. You are responsible for maintaining the security of your password and accept all risks of unauthorized access to your account. You must notify us immediately if you discover or suspect any security breaches on the Rapimove Platform.
You must provide valid credit card information to submit a service request. You are responsible for paying the applicable fee for any completed services. When you submit a booking request, we will place a temporary hold on your credit card for the full amount of the estimated service fee. Once the service is completed, your credit card will be charged for the sum of the service fee, any gratuity (Tip) you choose to add, and any fees for additional services. All payments must be made through the Rapimove Platform.
If you cancel a request before it has been scheduled, or more than 24 hours before the service is to be performed, you will not be charged. If you cancel less than 24 hours before the service is scheduled, your credit card will be charged a fee equal to 25% of the applicable service fee. If you cancel after the movers have already arrived at the job location, or if the movers cannot complete the job for reasons outside of their control, your card will be charged 50% of the service fee.
Rapimove grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Rapimove Platform for your personal, non-commercial use, provided you comply with these Terms. Except as expressly authorized, you may not modify, distribute, copy, resell, or reverse engineer any part of the Rapimove Platform. You may not interfere with the platform's performance or attempt to gain unauthorized access to our systems.
You may not post or make available any of the following on the Rapimove Platform: private information of others; abusive or hateful content; obscene or sexually explicit content; illegal content or instructions for criminal offenses; content that infringes on intellectual property or privacy rights; viruses or other harmful code. You also agree not to interfere with the platform, collect user data, harass other users, post spam, or use our service for any illegal purpose. Rapimove is not liable for user-generated content but reserves the right to screen or remove it at any time.
Our Damage Protection only applies to the goods being transported and does not protect damage to the surrounding environment (e.g., floors, walls, ceilings) and unpackaged electronic devices (e.g., televisions, monitors). EXCEPT AS REQUIRED BY LAW, THE RAPIMOVE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS.
TO THE EXTENT NOT PROHIBITED BY LAW, RAPIMOVE WILL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROPERTY, PHYSICAL LOSSES, OR DEATH, ARISING FROM OR RELATED TO THESE TERMS OR THE USE OF THE RAPIMOVE PLATFORM. FOR ANY LOSS OR DAMAGE NOT EXCLUDED, OUR TOTAL LIABILITY WILL NOT EXCEED THE FEE PAID FOR THE SERVICE.
You will defend and indemnify Rapimove from and against any claims, damages, payments, fines, losses, and expenses (including reasonable attorneys' fees) arising from your conduct, your violation of these Terms, or your violation of the rights of any third party.
These Terms are governed by the laws of the State of Texas. In the event of a dispute, you and Rapimove agree to first negotiate for 60 days to reach a solution. If a settlement is not reached, either party may demand mediation under the rules of the American Arbitration Association in Austin, Texas. By agreeing to these terms, you give up the right to litigate disputes and may not commence a class action, class arbitration, or other representative action. Any unresolved claim after mediation will be resolved by binding arbitration before a single arbitrator in Austin, Texas.