We offer a flexible cancellation policy based on how much notice you provide:
Yes, we do have a 1-hour minimum for small or single item moving jobs with 15-minute intervals.
A travel fee may apply in certain situations. This typically happens if the job is outside of our standard service area or if the nearest available moving team needs to travel a considerable distance to your location.
Your booking time begins the moment your movers have arrived at your location and started the job.
Our service is focused on local moves, which we define as up to a 100-mile moving distance (travel fees may apply). We do not offer cross-country moving services.
No, you don't necessarily have to be present at the pickup or drop-off location. You can leave detailed instructions in your booking request, such as how our team can access the items. However, we do recommend that someone is present at the final destination to receive the items. For retail store deliveries, you can simply send us an image of the receipt in your booking request.
While we provide pads, blankets, and shrink wrap to protect your furniture and belongings during transport, we do not provide boxes or mattress covers. To ensure a safe and efficient move, all small items must be packed into boxes before our movers can transport them.
Absolutely. Our movers come equipped with the right toolkits and the experience needed to help you disassemble your furniture for the move and reassemble it correctly at the drop-off location.
Yes, our movers can also help disassemble, disconnect, and reconnect your appliances or exercise equipment. However, please be aware that our damage protection policy does not cover any electrical damage to these items.
Yes, your items are protected. We include $300 worth of damage protection for every booking without additional fees for all items that are being transported and were listed during the booking process. Please be aware that our damage protection policy does not cover stationary property like floors, ceilings, walls or unboxed TVs.
We proudly serve the Austin area and its surrounding communities, including Buda, Kyle, Lakeway, Manor, Pflugerville, Round Rock, and Cedar Park. We are planning to expand to more cities soon!
Yes, and our movers greatly appreciate tips for a job well done! You can tip the movers directly with cash or add a tip to the final invoice when you pay. 100% of the tips go directly to the movers.
Our movers are well-equipped with furniture dollies, moving straps, shrink wrap, pads, blankets, and ratchet straps to secure your items. They also carry basic toolkits for light furniture breakdown and reassembly.
You can select the vehicle size depending on the size of your move and our availability. Your moving team can arrive in a pickup truck, cargo van, or box truck. We will always ensure the right vehicle is assigned for your job and will let you know ahead of time.
Yes, we move from studios up to 4-bedroom apartments or homes. We also specialize in moving and delivering single furniture items.
Yes, you can manage your booking at any time by text, phone, email, or through our website. Please keep our cancellation policy in mind for any cancellations made with less than 24 hours' notice.
Generally, we can move almost anything that can be reasonably and safely handled by two strong people and a truck. However, for safety reasons, we do not move items that are heavier than 300 pounds or that require special equipment. This includes: pianos, gun safes, large safes, jukeboxes, pool tables, trampolines, and aquariums.
Once the job is complete, we will send a secure payment link directly to your phone. You can easily pay by Credit or Debit Card, Venmo or Zelle. To ensure a secure and streamlined process, we do not accept cash payments at this time.
Our customers often tell us they chose us because we move fast, safe and get the job done right. We stand out with our 1-hour minimum for small or single-item jobs, making us an affordable choice for moving single items. We're also known for our reliable same-day moving service and our upfront pricing.