Can I reschedule, change or cancel my booking?
Answer
Yes, you can reschedule, change or cancel your booking by phone, email or through our website. Please note our cancellation policy for booking cancellations with less than 24 hours notice.
Do you offer full-house moves?
Answer
At this time, we only offer studio and 1-2 bedroom apartment moving service, we specialize in moving and delivering furniture items.
How can I pay for the moving service and do you accept cash?
Answer
We will send you a payment link to your phone number when the job has been completed that you can click to pay and tip thru Credit or Debit Card, Apple Pay or Google Pay. We do not accept cash at the moment.
Are there any items you don't move?
Answer
Generally, we move almost anything that is capable of being reasonably moved by two strong people and a truck. We do not move items heavier than 300 pounds or items that require special equipment like:
- Pianos and organs
- Gun safes
- Large safes
- Jukeboxes
- Pool tables
- Trampolines
- Aquariums
- Anything that needs to be hoisted over a balcony
What type of vehicle will the movers be driving?
Answer
Depending on availability and size of the move, the movers will be driving a pickup truck, cargo van or box truck. We will let you know the right vehicle for you before the moving day.
What kind of equipment do the movers have?
Answer
Our movers are equipped with furniture moving equipment such as furniture dollies, moving straps, shrink wrap, pads, blankets, ratchet straps and basic toolkits for light breakdown and reassembly.
Can I tip the movers after the job?
Answer
Yes, our movers greatly appreciate tips for a job well done. You can tip the movers by cash or in the final invoice. 100% of the tips go directly to the movers.
Where is Rapimove available?
Answer
We serve the Austin area and its surroundings like Buda, Kyle, Lakeway, Manor, Pflugerville, Round Rock, Cedar Park. We'll be in more cities soon.
What makes Rapimove different from other moving companies?
Answer
We specialize in moving and delivering furniture items.
We have a 1 hour minimum only.
Fast and secure service, from point A to point B.
We also offer same day moving service.
We are known for our affordable rates less than the standard moving companies.
In business since 2020. We are highly rated on Google and are trusted by thousands of customers.
Are the items protected against damage during the move?
Answer
We offer $300 worth of damage protection, which only applies to items being transported and those that are listed through the booking process. Our damage protection policy does not cover floors, ceilings or walls.
Will the movers be able to breakdown my furniture?
Answer
Yes, our movers are equipped with the right toolkits and the experience to help you disassemble and reassemble your furniture.
Will the movers help me pack my belongings?
Answer
We provide pads, blankets and shrink wraps to protect your furniture and belongings, but we do not provide boxes or mattress covers. Small items must be packed and boxed to be transported by our movers.
Should I be present with the movers at the first location?
Answer
You don't necessarily have to be present at the first or second location. You can leave instructions in your booking request, explaining how to pick up the items at the first location. Though we would recommend that someone be present at the second location. For delivery service from a retail store, you can also send the receipt as an image in your booking request.
Do you offer long distance moving service?
Answer
Our service is limited to a 100 miles moving distance (travel fees apply). We do not offer cross-country moving service.
Can I reschedule, change or cancel my booking?
Answer
Yes, you can reschedule, change or cancel your booking by phone, email or through our website. Please note our cancellation policy for booking cancellations with less than 24 hours notice.
How can I pay for the moving service and do you accept cash?
Answer
We will send you a payment link to your phone number when the job has been completed that you can click to pay and tip thru Credit or Debit Card, Apple Pay or Google Pay. We do not accept cash at the moment.
Are there any items you don't move?
Answer
Generally, we move almost anything that is capable of being reasonably moved by two strong people and a truck. We do not move items heavier than 300 pounds or items that require special equipment like:
- Pianos and organs
- Gun safes
- Large safes
- Jukeboxes
- Pool tables
- Trampolines
- Aquariums
- Anything that needs to be hoisted over a balcony
What type of vehicle will the movers be driving?
Answer
Depending on availability and size of the move, the movers will be driving a pickup truck, cargo van or box truck. We will let you know the right vehicle for you before the moving day.
What kind of equipment do the movers have?
Answer
Our movers are equipped with furniture moving equipment such as furniture dollies, moving straps, shrink wrap, pads, blankets, ratchet straps and basic toolkits for light breakdown and reassembly.
Can I tip the movers after the job?
Answer
Yes, our movers greatly appreciate tips for a job well done. You can tip the movers by cash or in the final invoice. 100% of the tips go directly to the movers.
Where is Rapimove available?
Answer
We serve the Austin area and its surroundings like Buda, Kyle, Lakeway, Manor, Pflugerville, Round Rock, Cedar Park. We'll be in more cities soon.
What makes Rapimove different from other moving companies?
Answer
We specialize in moving and delivering furniture items.
We have a 1 hour minimum only.
Fast and secure service, from point A to point B.
We also offer same day moving service.
We are known for our affordable rates less than the standard moving companies.
In business since 2020. We are highly rated on Google and are trusted by thousands of customers.
Are the items protected against damage during the move?
Answer
We offer $300 worth of damage protection, which only applies to items being transported and those that are listed through the booking process. Our damage protection policy does not cover floors, ceilings or walls.
Will the movers be able to breakdown my furniture?
Answer
Yes, our movers are equipped with the right toolkits and the experience to help you disassemble and reassemble your furniture.
Will the movers help me pack my belongings?
Answer
We provide pads, blankets and shrink wraps to protect your furniture and belongings, but we do not provide boxes or mattress covers. Small items must be packed and boxed to be transported by our movers.
Should I be present with the movers at the first location?
Answer
You don't necessarily have to be present at the first or second location. You can leave instructions in your booking request, explaining how to pick up the items at the first location. Though we would recommend that someone be present at the second location. For delivery service from a retail store, you can also send the receipt as an image in your booking request.
Do you offer long distance moving service?
Answer
Our service is limited to a 100 miles moving distance (travel fees apply). We do not offer cross-country moving service.
Can I reschedule, change or cancel my booking?
Answer
Yes, you can reschedule, change or cancel your booking by phone, email or through our website. Please note our cancellation policy for booking cancellations with less than 24 hours notice.
How can I pay for the moving service and do you accept cash?
Answer
We will send you a payment link to your phone number when the job has been completed that you can click to pay and tip thru Credit or Debit Card, Apple Pay or Google Pay. We do not accept cash at the moment.
Are there any items you don't move?
Answer
Generally, we move almost anything that is capable of being reasonably moved by two strong people and a truck. We do not move items heavier than 300 pounds or items that require special equipment like:
- Pianos and organs
- Gun safes
- Large safes
- Jukeboxes
- Pool tables
- Trampolines
- Aquariums
- Anything that needs to be hoisted over a balcony
What kind of equipment do the movers have?
Answer
Our movers are equipped with furniture moving equipment such as furniture dollies, moving straps, shrink wrap, pads, blankets, ratchet straps and basic toolkits for light breakdown and reassembly.
Can I tip the movers after the job?
Answer
Yes, our movers greatly appreciate tips for a job well done. You can tip the movers by cash or in the final invoice. 100% of the tips go directly to the movers.
Where is Rapimove available?
Answer
We serve the Austin area and its surroundings like Buda, Kyle, Lakeway, Manor, Pflugerville, Round Rock, Cedar Park. We'll be in more cities soon.
What makes Rapimove different from other moving companies?
Answer
We specialize in moving and delivering furniture items.
We have a 1 hour minimum only.
Fast and secure service, from point A to point B.
We also offer same day moving service.
We are known for our affordable rates less than the standard moving companies.
In business since 2020. We are highly rated on Google and are trusted by thousands of customers.
Are the items protected against damage during the move?
Answer
We offer $300 worth of damage protection, which only applies to items being transported and those that are listed through the booking process. Our damage protection policy does not cover floors, ceilings or walls.
Will the movers be able to breakdown my furniture?
Answer
Yes, our movers are equipped with the right toolkits and the experience to help you disassemble and reassemble your furniture.
Should I be present with the movers at the first location?
Answer
You don't necessarily have to be present at the first or second location. You can leave instructions in your booking request, explaining how to pick up the items at the first location. Though we would recommend that someone be present at the second location. For delivery service from a retail store, you can also send the receipt as an image in your booking request.
